Support
Care, troubleshooting, the honest state of parts, and how returns work. No phone tree: the answers are on this page or one click away.
Care, by juicer
Replacement parts, honestly
The honest state of parts: we do not run a separate spare-parts store. Replacement lids, cones or strainers appear at the retail partner when they are published there, and availability changes. If a part fails inside the return window, a return or replacement through the retail partner is the reliable path. Outside it, check the product's page there for parts listed there before assuming a part exists.
We would rather say that plainly than promise a parts catalog we do not have.
Warranty and returns
Every Eurolux juicer is sold and fulfilled at the retail partner, and warranty runs per their policy: returns, replacements and refunds all happen through the order page there. We do not publish a separate warranty term of our own, because the one that binds is theirs.
That is the whole of it. There is no separate registration to file, no card to post back, and no warranty term of ours that could quietly be shorter than theirs.
Write to us
Questions about which press fits, how a part comes off, or what a product page actually states: the contact address on the contact page reaches a person. We cannot look up an order, change a delivery or process a return: those live with the retail partner where the order was placed.
Before you write
- Which press it is: the name on the base, or the page you bought from.
- What the machine does, in your words: stalls, leaks, will not start, walks on the counter.
- Whether it is inside the return window at the retail partner: that changes the fastest fix.
- For a part: what came off and what it looked like when it did.